- PRMCL22B - Organise and monitor cleaning operations
Assessor Resource
PRMCL22B
Organise and monitor cleaning operations
Assessment tool
Version 1.0
Issue Date: May 2024
Not Applicable
This unit of competency covers the skills and knowledge required to organise and monitor work to maximise resource utilisation in the cleaning industry.
The unit requires the ability to identify the work requirements of the work order based on an extensive understanding of the range of cleaning methods available and the associated utilisation of equipment and chemicals, understanding the client's expectations and needs and organising the resources needed for the cleaning operation. The organisation of resources and the monitoring of performance are essential for performing the cleaning operation efficiently.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Prerequisites
Not Applicable
Employability Skills
Not Applicable
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide identifies the requirements to be demonstrated to confirm competence for this unit. Assessment must confirm sufficient ability to use appropriate skills and knowledge to organise and monitor cleaning operations. Assessment of performance should be over a period of time covering all categories within the range statement that are applicable in the working environment.
Critical aspects of competency
Understanding the resource implications of the particular cleaning methods being used in the work order.
Assessing the resource requirements of the work order.
Confirmation that client expectations are realistic.
Compliance with company and legislative requirements.
Development and adherence to work schedules.
Development and implementation of an effective monitoring system.
Identification and supply of appropriate equipment, PPE, chemicals and consumables.
Implementation of effective feedback mechanisms.
Outcomes achieved in relation to customer work order and company requirements.
Knowledge needed to achieve the performance criteria
Knowledge and understanding are essential to apply this unit in the workplace, to transfer the skills to other contexts and to deal with unplanned events. The knowledge requirements for this unit are listed below.
Job specification requirements.
Client requirements.
Types of surface types and effective and compatible cleaning methods.
Types of cleaning equipment and their appropriate uses.
Types of chemicals and their appropriate uses.
Quality assurance procedures.
Relevant industrial awards and other industrial agreements.
Awareness of applicable legislation, regulations, codes of practice and industry advisory standards.
Communication and negotiation techniques.
Company management structure and reporting procedures.
Company procedures and practices.
Emergency response and evacuation procedures.
Injury, dangerous occurrence and incident reporting.
Knowledge of biological and viral control procedures.
OHS legislation and procedures.
Routes of entry and potential symptoms of exposure from chemicals.
Specific skills needed to achieve the performance criteria
To achieve the performance criteria, some complementary skills are required. These are:
reading and writing legible instructions, work schedules and job reports
performing the mathematical calculations required for the planning and allocating of resources
applying correct manual handling techniques
communicating clearly and concisely using written and verbal modes
customer service
team leadership
handling and disposal of contaminated and toxic waste
handling and disposal of chemicals safely
planning and organising work
problem solving and critical analysis
reading, interpreting and responding appropriately to directions and safety instructions in equipment manuals and MSDS and on chemical labels
requesting advice or further information
scheduling and rostering
seeking and receiving feedback
sourcing, organising and recording information
working on an individual basis or as part of a team.
Other units of competency that could be assessed with this unit
Competence in this unit may be assessed in conjunction with PRMCL24B Control the supply of resources to the work site.
Resources required to assess this unit
The following resources should be available:
work order and client specifications
access to relevant information and work sites
access to relevant statutes and procedures
work order instructions, work plans and schedules and policy documents
assessment instruments, including personal planner and assessment record book.
Gaining evidence to assess this unit
For valid and reliable assessment of this unit, the competency should be demonstrated over a period of time and be observed by the assessor.
The competency is to be demonstrated in a range of situations that may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.
Assessment of competency may be made through practical demonstration in the work environment. A further option for off-the-job assessment may be by way of a work-related project supplemented by supervisor reports.
Key competency levels
There are a number of processes that are learnt throughout work and life that are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added.
Information below highlights how these processes are applied in this unit of competency.
1 | Perform the process | 2 | Perform and administer the process | 3 | Perform, administer and design the process | |||
How can communication of ideas and information be applied? | 3 | Identify and communicate to team members the chemical and equipment requirements in accordance with company policy, OHS and other legislative requirements. | ||||||
How can information be collected, analysed and organised? | 2 | Collect and analyse information from work specification documents and assess resource requirements. | ||||||
How are activities planned and organised? | 3 | Plan and prioritise work tasks to meet company and client requirements in an efficient and effective manner. | ||||||
How can teamwork be applied? | 2 | Share information about equipment, OHS, legislative requirements, techniques and team process to complete tasks safely and within designated timelines. | ||||||
How can the use of mathematical ideas and techniques be applied? | 2 | Calculate resource requirements and costings to complete work tasks in accordance with company policy. | ||||||
How can problem-solving skills be applied? | 2 | Communicate with management and client to gain information to resolve problems. | ||||||
How can the use of technology be applied? | 2 | Record data for future use such as quotations and stock/equipment control. |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Refer to Evidence Guide
The range statement links the required knowledge and organisational and technical requirements to the workplace context. It describes any contextual variables that will be used or encountered when applying the competency in work situations. It allows for different work practices and work and knowledge requirements as well as for differences between organisations and workplaces. The following variables are listed in alphabetical order and may be present for this particular unit.
Appropriate person(s) may include:
managers
person(s) in control of work site(s)
supervisors.
Chemicals may include:
acid cleaners
alkaline cleaners
neutral cleaners
solvent cleaners.
Communication methods may include:
communication books
letters/notices in appropriate languages
mobile phones
noticeboards
one-on-one meetings
pagers
reports
telephone
voice mail
work schedule
work team meetings
written instructions.
Company requirements may include:
access and equity policy, principles and practice
business and performance plans
client communication procedures
client confidentiality procedures
client service standards
communication channels and reporting procedures
company goals, objectives, plans, systems and processes
company issued identification badge/card/pass
company policy and procedures
company service standards
defined resource parameters
dress and presentation requirements
duty of care, code of conduct, code of ethics
emergency response and evacuation procedures
maintenance procedures for equipment and PPE
OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)
OHS policies and procedures
personnel practices and guidelines
policies and procedures relating to own role, responsibility and delegation
quality and continuous improvement processes and standards
records and information systems and processes
rights and responsibilities of employees and employers
training (induction, refresher and new skills) materials
use of contractors
work site access security clearance procedures.
Consumables may include:
air freshener
bin liners
hand towel
soap
toilet paper.
Equipment may include:
access equipment - various types
bins - various types
brooms - various types
buckets
buffers - various types
cleaning trolley
cloths
cobwebber
doodle bag holder
drop sheets
drying equipment
dust pans and brushes
dusters - various types
extension poles
extraction units, wand and hand tools
hoses
ladders
mops
personal protective equipment
polishers
pressure-washing equipment and attachments
scouring pads
scrapers
scrubbers - various types
site communication devices
sponges
spray bottles
squeegee
steam cleaners
sweepers - various types
vacuum cleaners and attachments - various types
window cleaning equipment.
Interpersonal skills and communication techniques may include:
active listening to clarify and confirm understanding
constructive feedback
control of tone of voice and body language
culturally aware/sensitive use of language and concepts
language - accurate, articulate and concise
language - verbal or non-verbal
presentation of options and consequences
providing an opportunity for the client to confirm their request
questioning techniques to clarify and confirm the client's needs
questioning to clarify and confirm the client's understanding
summarising and paraphrasing to check understanding of client's message
use of effective presentation aids (audiovisual slides, diagrams, photos, pictures)
using appropriate body language.
Manufacturers' specifications may include:
equipment operational manuals
instructional guides
material safety data sheets
other resources supplied by the manufacturer (such as laminated cards notices, wall posters)
product labels
safety instructions pre-printed on equipment.
Occupational health and safety* (OHS) requirements may relate to:
allergic reactions (contact dermatitis, etc)
communication devices for remote and isolated locations e.g. mobile phone, two-way radio, etc
dermatoxicological control and prevention measures
emergency procedures for eye and skin contact, inhalation and ingestion of toxic substances
hazard identification and risk assessment mechanisms
hazard reporting
health surveillance and monitoring (including blood testing)
hierarchy of hazard control procedures
injury, dangerous occurrence and incident reporting requirements
keeping access ways clear from obstruction
maintaining clear access ways
maintenance procedures for equipment and PPE
national industry standards/codes of practice
OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)
protection from hazardous substances, noise and dust
protection of people in the workplace
routes of entry and potential symptoms of exposure from chemicals
safety training (induction and refresher)
ultraviolet light
up-to-date electrical test and tag compliance
use of chemicals in accordance with labels
use, storage and maintenance of equipment in accordance with manufacturers' specifications and equipment operating manuals
use, storage and maintenance of personal protective equipment and clothing.
* Also known as occupational safety and health or workplace health and safety
Personal protective equipment (PPE) may include:
ear muffs/plugs
gloves - non-permeable
goggles
high-visibility vests/clothing
overalls and other protective clothing
respirator
safety glasses
safety shoes
splash-proof face masks
sun protection
tongs
ultraviolet protection
wet-work clothing.
Rights and responsibilities of employees may relate to:
confidentiality and privacy rights
duty of care
knowing the appropriate personnel for reporting purposes
knowing the location of manuals and/or related documents
knowing the terms and conditions of own employment
knowing the workplace procedures
protection from discrimination and sexual harassment.
Rights and responsibilities of employers may relate to:
duty of care
providing a safe environment free from discrimination and sexual harassment (see relevant state and Commonwealth anti-discrimination legislation)
providing a safe workplace in accordance with OHS legislation, codes of practice, regulations and standards
providing information and training in work tasks, OHS and other employment related matters
the right to dismiss you if you (see the Commonwealth Workplace Relations Act 1996):
are negligent, careless or cause an accident
commit a criminal offence
commit acts of disloyalty such as revealing confidential information
use abusive language.
Work order information may include:
access to work site and egress points
budget allocations
completion times/dates
insufficient people to complete the work task(s)
job requirements and tasks
legislative requirements and local government
OHS requirements and emergency response procedures
resource requirements - equipment and chemicals
specific client requirements e.g. relationships with other activities, dress and presentation requirements
use of signage and barriers
work schedules
working in isolated and remote locations
work site contact person(s).
Work restrictions may include:
amount of cleaning anticipated
client activity
employee(s) level of literacy and/or communication skills
faulty or inappropriate equipment
site hazards
skills of the work unit/team
staffing resources
time limitations.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
---|---|---|---|
Review work order and the site to gain a comprehensive understanding of the work implications in accordance with company requirements and clarify any issues with appropriate person(s) | |||
Identify special requirements arising from site characteristics or client requests in accordance with occupational health and safety (OHS) and company requirements | |||
Clarify client needs, expectations and preferences using appropriate interpersonal skills and communication technique(s) in accordance with company requirements | |||
Analyse the work order resource requirements and available resources in accordance with company requirements | |||
Develop work schedules and assign available personnel with recognised competencies in accordance with OHS and company requirements | |||
Assess the type(s) and quantity of equipment, personal protective equipment (PPE), chemicals and consumables required to fulfil the work order in accordance with company requirements | |||
Supply suitable equipment, PPE, chemicals and consumables for the cleaning operation in accordance with the work order, manufacturers' specifications and OHS and company requirements | |||
Advise work team members of work schedules and responsibilities using appropriate communication methods in accordance with company requirements | |||
Confirm work team members' understanding of their tasks and responsibilities by using appropriate interpersonal skills and communication techniques in accordance with company requirements | |||
Identify any work restrictions affecting the completion of the work order and adjust work schedules in accordance with company requirements |
Forms
Assessment Cover Sheet
PRMCL22B - Organise and monitor cleaning operations
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Assessment Record Sheet
PRMCL22B - Organise and monitor cleaning operations
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Assessment task 1: [title] Result: Competent Not yet competent
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